Privacy Policy

Privacy Policy

At Grand Royal Wôlinak Casino (GRW), we are committed to protecting your privacy and maintaining the trust that you place in us when sharing your personal information with us. This Privacy Policy outlines how GRW collects, uses, discloses and safeguards your personal data.

Scope of this policy

This policy applies to all users who register for or use our online services, create an account on our website or visit our physical premises. It also applies to any subsequent interaction between you and GRW, including but not limited to gaming activities, contact with customer support, participation in marketing promotions, and accessing various digital platforms.

Collection of Personal Data

We collect personal data from various sources, such as:

1. Directly from website users during the registration process or when interacting with our online services.
2. From visitors who submit information through our website, email, phone or mail.
3. From third-party providers that we engage to perform specific functions on your behalf.

The types of personal data collected may include but are not limited to:

• Name and surname
• Date of birth
• Address (including postal address)
• Email address
• Phone number(s)

Purpose of using Personal Data

GRW collects, processes, and uses your personal data for legitimate business purposes. These include:

1. Managing accounts and user profiles.
2. Processing transactions and verifying identity.
3. Communicating with you regarding GRW's services and related activities (e.g., marketing campaigns).
4. Complying with applicable laws, regulations, and industry standards.

Data Sharing

We do not sell or trade your personal data to third parties except when necessary for the delivery of our online gaming services or as required by law or regulation. In cases where we share personal data, it is done so on a need-to-know basis, strictly for legitimate business purposes, with adequate safeguards in place.

Security Measures

GRW implements various security measures to safeguard your personal data against unauthorized access, theft, loss, destruction, and disclosure. These include:

1. Encrypting sensitive information.
2. Protecting our systems from viruses, malware, etc.
3. Implementing robust access controls for authorized personnel only.
4. Regularly reviewing and updating security protocols.

Retention Period

GRW retains personal data as long as necessary to fulfill its business purposes or comply with applicable laws. In general, we keep account information active while you remain a registered user of our services. We may also retain inactive accounts in accordance with regulatory requirements (if any).

Data Subject Rights

As required under relevant regulations and industry standards, GRW grants users various rights related to their personal data:

1. Request access: Verify your identity and confirm if we process specific categories of personal data.
2. Rectification or erasure: Update/modify inaccurate information, delete existing records after fulfilling business requirements (if applicable).
3. Limitation: Temporarily restrict processing where you contest accuracy or question legitimate purposes.

How to Exercise Data Subject Rights

To exercise any of your data subject rights mentioned above:

1. Contact our customer support via email (insert contact method) using the account registered in your name.
2. Complete a signed written request and send it by mail, detailing what changes/modifications you wish for GRW to make.
3. Confirm the identity of authorized parties for verification purposes.

Compliance with Regulatory Standards

GRW adheres to various regulatory frameworks (e.g., provincial gaming laws), such as responsible gambling provisions when dealing with sensitive information about players' limits, preferences and self-exclusion status.

By registering an account or engaging in activities on our online platforms you agree that your personal data will be used and transferred according to this Privacy Policy.